Refund and Returns Policy

Returns Eligibility:

• We accept returns within 30 days from the date of purchase.
• The item must be in its original condition, unused, and in the same packaging as received.
• Certain products, such as health equipment and cosmetics, may have specific return restrictions due to hygiene reasons. Please check the product description for any such limitations.

Initiate a Return:

To initiate a return, please contact our customer service team either through our website or by email. Provide your order number, details of the item you wish to return, and the reason for the return.

Our customer service team will guide you through the return process and provide you with the necessary instructions.

Return Shipping:

• Customers are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., wrong item or damaged item).
• We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process:

Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds will be issued to the original payment method used for the purchase.

Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider’s policies.

Exchanges:

If you received a defective or damaged item and would like to exchange it for the same product, please contact our customer service team. We will assist you in arranging the exchange.

Non-Refundable Items:

Certain items are non-refundable, including gift cards and downloadable software.

Additionally, any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and arrange for a replacement or refund, as appropriate.

We encourage you to review our product descriptions, specifications, and customer reviews before making a purchase. If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team.

Please note that our Refund and Returns Policy is subject to change without prior notice. We recommend checking this page periodically for any updates.

Thank you for choosing DevinExpress. We are here to ensure your shopping experience is enjoyable and hassle-free.